Quark Xpress PDF Question From Customers 4 Us

Hi, We repeatedly have had customers sending ads in as PDF. We gave out a read me that showed settings to use etc. So, now we regularly get questions that we pass back & forth between desktop and customers. This one issue I have seen a few times and I have never gotten an answer to. So, Friday when I got the question again, I asked my customer to send me an email and thought I would post here, see if somebody knows this. When customers are distilling a PDF for us, they get an error about fonts:

Helvetica not found, using Courier.
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